Pipedrive Support & customization for RunwithCommando
Executive Summary
About Client
COMMANDO has over 20 years of experience working for leading LGBTQ+ dating apps. They help to position your regional, national, and local businesses to succeed in reaching such dating audiences on social and streaming video platforms.
Some of the services that they provide are social media, mobile web, dating apps, video streaming, and designs that convert.
https://www.runwithcommando.com/
Location: California, America
Project Background-Pipedrive Support, Implementation & Customization
Runwithcommando came to Peritos with a requirement for Pipedrive support to manage their leads, and transactions, track communications, and customizable analytics. They wanted to implement the Pipedrive system to customize their business operations and processes.
Scope & Requirement
In the 1st Phase of the pipedrive support and customization, implementation was discussed as follows:
- Automating repetitive tasks to create streamlined sales process for their team
- Get automated behavior based hints on how to boost results
- Crucial KPIs and reports to track team progress
- Integrate sales and customer data
- Technical Consulting
Implementation
Technology and Architecture
Technology
The web app was deployed with the below technological component
- Backend Code: .NET Core, C#, Node.js
- Mobile App code: React Native
- Web App code: ReactJS
- Database: SQL Server, MongoDB
- Cloud: Microsoft Azure
Integrations
- Migration from an on-premise database to Online Student, Teacher, Subject database
- Single Sign-on using Auth0
- Sendgrid
Security:
- Data Encryption
- Multi-Factor Authentication for Admin, Teacher, and students when logging in
- All API endpoints are tokenized
Backup and Recovery
Cloud systems and components used in the attendance management system are secure and 99.99% SLA. We have added HA/DR mechanism to create a replica of the services
Scalability
Application is designed to scale up to 10X times the average load received in the 1st 6 months of its usage and all cloud resources are configured for auto-scaling based on the load
Cost Optimization
Alerts and notifications are configured in the attendance management system to notify if the budget is being exceeded. Peritos being a cloud partner is managing the environment for the client keeping a close watch on the cost and finding ways to optimize the same
Code Management, Deployment
Code for the app is handed over to the client through Microsoft AppCenter.
CI/CD is implemented to automatically add, build and deploy any code changes
Features of Pipedrive Support, Implementation and Customization
- Helps to automate repetitive tasks to create streamlined sales processes.
- Connects Pipedrive to other software and develop custom features with the free API key
- Push real-time updates in Pipedrive to the endpoint
- Offers customizable reports and interactive dashboards
- Helps to create CRM fields for reports and decisions based on your reports
- Track crucial reports and KPIs in one place
- Monitor team progress at a glance
- Integrate sales and customer data with your preferred reporting tool
- Track emails, calls and contact history
- Grow an unlimited database of contacts and organizations
- Leverage full potential of cloud ecosystem with end-to-end management system
Challenges of pipedrive Support, implementation and customization
- Achieving similar results from one camera while the same results in an actual game are received using hawk-eye technique that uses six cameras. Achieving accurate results from the app each time was dependent on the background noise and the position of the camera and device quality.
- We informed user if the camera quality and device was not compatible for 240FPS and slow-mo recording was not available we did not allow them to download the app. A list of supported devices was also released on the Machineroad’s site.
- Ability to process videos recorded in different environments under different lighting conditions and pitches
- We did Machine learning for which we trained the model in different conditions like day and night, Outdoors and indoor etc. But it was difficult for the app to pick a new location and pitch automatically if it was different from the models on which it was trained.
- User needs to align the pitch with the camera and orientation of the camera should also be accurate else the results gets impacted.
- Help screens were implemented to inform user on the orientation and Video tutorials were released by the client as well so users can understand how to get the best results from the app.
Project Completion
Duration
April 2020 – Sep 2020 ~ 6 months
Deliverables
- UX Design of the attendance management system was delivered after which the scope was confirmed
- Web App unit tested with a How to Document Guide and FAQ on some common issues that might be faced in using the app by the Students, Teachers and Admin
- Knowledge transfer with Train the Trainer sessions to train super users who further trained the staff members
Support
As part of the project implementation, we provided 1 month of extended support. This includes any Major / Minor bug fixes.
Testimonial
GROUP CEO RunwithCAmmando
Next Phase
We are now looking at the next phase of the project which involves:
1. Ongoing Support and adding new features every Quarter with minor bug fixes
2. Web based module to have admin be able to mass Upload teacher, students
3. Mobile App for the students and teachers to mark attendance on the mobile phone
