Pipedrive Support & Customization for RunwithCommando

Pipedrive Support & Customization for RunwithCommando

This project explores the features and challenges of the integration of pipedrive implementation and customization

Implementation

About Client- Attendance Management System

Pioneer Institute of Professional Studies is a Part of Pioneer Group which was established in 1996. The institute is known for providing quality education and is one of the oldest private educational Institutes in Indore. Pioneer Institute is run and managed by highly qualified & experienced professionals who have an expertise in the field of education & industry.

Attendance Management System-Project Background

Peritos and Pioneer Institute of Professional Studies got together and discussed about the issues related to attendance management system for students and teachers during the Lockdown period when all classes and lectures were happening online. In order to effectively manage tracking the attendance and ensure there is visibility to both students, teachers and parents, it was decided to discuss the online and digital option to get the teachers and students to track and manage the attendance online. This was also decided to implement across all of the Pioneer Group of Schools and colleges after its 1st successful iteration.

Scope & Requirement

In the 1st Phase of the attendance management system, implementation was discussed as follows:

Teacher Mode:

Student Mode:

Implementation

Technology and Architecture

Technology

Integrations

Security:

Backup and Recovery

Cloud systems and components used in the attendance management system are secure and 99.99% SLA. We have added HA/DR mechanism to create a replica of the services

Scalability

Application is designed to scale up to 10X times the average load received in the 1st 6 months of its usage and all cloud resources are configured for auto-scaling based on the load

Cost Optimization

Alerts and notifications are configured in the attendance management system to notify if the budget is being exceeded. Peritos being a cloud partner is managing the environment for the client keeping a close watch on the cost and finding ways to optimize the same

Code Management, Deployment

Features of Attendance Management System

Challenges

Project Completion

Duration

Deliverables

Support

As part of the project implementation we provided 1 month of extended support. This includes any Major / Minor bug fixes.

Testimonial

After using the app live for a month, we took a survey of approx. 20 teachers and 50+ students on how the app performed. All he staff and students love it. Here are the survey results out of 5 Stars:

  • Ease of use *****
  • Performance ****
  • Improves productivity to track attendance *****
  • Saves Time *****

Overall: 4.75/ 5

Feedback image
The mobile app designed by Peritos has made our life much easier. Digitization of attendance using this app has led to saving of time and resources, given visibility to our students and teachers, and eliminated the possibility of errors. We are very thankful to Peritos for helping us with digitization across our multiple group companies and they are all using the same app now.
Prashant Jain
GROUP CEO PIONEER GROUP

We are now looking at the next phase of the project which involves:

  1. Ongoing Support and adding new features every Quarter with minor bug fixes
  2. Web based module to have admin be able to mass Upload teacher, students
  3. Mobile App for the students and teachers to mark attendance on the mobile phone

If You Are Looking For Similar Services? Please Get In Touch

Testimonial

Edward Yarashev
Product Manager | Tonkin + Taylor

Peritos is a team of highly skilled developers, technical experts, and delivery managers. We’ve been very impressed with their commitment. Their developers and delivery managers have conducted themselves with professionalism and diligence at all times, and the quality of the work they have performed has been excellent. Many times, they proposed better solutions, which resulted in better and faster products. Peritos is a reliable AWS Partner. You can trust and be satisfied.


(For services and support)
Richard Canny
Ultimation industries | President

“We are very happy with the results of this major IT project with Peritos Solutions. Their staff gained a good knowledge of our business and processes. They were able to work with many of our diverse team members and launch Business Central ERP on time and on budget according to our requirements. We will be using them again for future projects and additional development actions. Thank you!”


(For services and support)
Grant Peterson
Software Development Manager | Insight Software

The project was completed on time and as per the agreed budget. The communication was excellent, as was the dedication to quickly turning around the required report development. The overall experience was good, and I would definitely work with the Peritos Team again.


(For services and support)

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    Executive Summary

    About Client

    COMMANDO has over 20 years of experience working for leading LGBTQ+ dating apps. They help to position your regional, national, and local businesses to succeed in reaching such dating audiences on social and streaming video platforms.

    Some of the services that they provide are social media, mobile web, dating apps, video streaming, and designs that convert.

    https://www.runwithcommando.com/
    Location: California, America

    Project Background-Pipedrive Support, Implementation & Customization

    Runwithcommando came to Peritos with a requirement for Pipedrive support to manage their leads, and transactions, track communications, and customizable analytics. They wanted to implement the Pipedrive system to customize their business operations and processes.

    Scope & Requirement

    In the 1st Phase of the pipedrive support and customization, implementation was discussed as follows:

    • Automating repetitive tasks to create streamlined sales process for their team
    • Get automated behavior based hints on how to boost results 
    • Crucial KPIs and reports to track team progress
    • Integrate sales and customer data 
    • Technical Consulting 

    Implementation

    Technology and Architecture

    Technology 

    The web app was deployed with the below technological component

    • Backend Code: .NET Core, C#, Node.js
    • Mobile App code: React Native
    • Web App code: ReactJS
    • Database: SQL Server, MongoDB
    • Cloud: Microsoft Azure

    Integrations

    • Migration from an on-premise database to Online Student, Teacher, Subject database
    • Single Sign-on using Auth0
    • Sendgrid

    Security:

    • Data Encryption
    • Multi-Factor Authentication for Admin, Teacher, and students when logging in
    • All API endpoints are tokenized

    Backup and Recovery

    Cloud systems and components used in the attendance management system are secure and 99.99% SLA. We have added HA/DR mechanism to create a replica of the services 

    Scalability

    Application is designed to scale up to 10X times the average load received in the 1st 6 months of its usage and all cloud resources are configured for auto-scaling based on the load

    Cost Optimization 

    Alerts and notifications are configured in the attendance management system to notify if the budget is being exceeded.  Peritos being a cloud partner is managing the environment for the client keeping a close watch on the cost and finding ways to optimize the same 

    Code Management, Deployment

    Code for the app is handed over to the client through Microsoft AppCenter. 

    CI/CD is implemented to automatically add, build and deploy any code changes 

    Features of Pipedrive Support, Implementation and Customization

    • Helps to automate repetitive tasks to create streamlined sales processes. 
    • Connects Pipedrive to other software and develop custom features with the free API key
    • Push real-time updates in Pipedrive to the endpoint
    • Offers customizable reports and interactive dashboards
    • Helps to create CRM fields for reports and decisions based on your reports
    • Track crucial reports and KPIs in one place
    • Monitor team progress at a glance
    • Integrate sales and customer data with your preferred reporting tool
    • Track emails, calls  and contact history 
    • Grow an unlimited database of contacts and organizations 
    • Leverage full potential of cloud ecosystem with end-to-end management system

    Challenges of pipedrive Support, implementation and customization

    • Achieving similar results from one camera while the same results in an actual game are received using hawk-eye technique that uses six cameras.  Achieving accurate results from the app each time was dependent on the background noise and the position of the camera and device quality.
      • We informed user if the camera quality and device was not compatible for 240FPS and slow-mo recording was not available we did not allow them to download the app. A list of supported devices was also released on the Machineroad’s site. 
    • Ability to process videos recorded in different environments under different lighting conditions and pitches
      • We did Machine learning for which we trained the model in different conditions like day and night, Outdoors and indoor etc. But it was difficult for the app to pick a new location and pitch automatically if it was different from the models on which it was trained. 
    • User needs to align the pitch with the camera and orientation of the camera should also be accurate else the results gets impacted.
      • Help screens were implemented to inform user on the orientation and Video tutorials were released by the client as well so users can understand how to get the best results from the app. 

    Project Completion

    Duration

    April 2020 – Sep 2020 ~ 6 months 

    Deliverables

    • UX Design of the attendance management system was delivered after which the scope was confirmed 
    • Web App unit tested with a How to Document Guide and FAQ on some common issues that might be faced in using the app by the Students, Teachers and Admin 
    • Knowledge transfer with Train the Trainer sessions to train super users who further trained the staff members 

    Support

    As part of the project implementation, we provided 1 month of extended support. This includes any Major / Minor bug fixes 

    Testimonial

    GROUP CEO RunwithCAmmando

    Next Phase

    We are now looking at the next phase of the project which involves:

    1. Ongoing Support and adding new features every Quarter with minor bug fixes

    2. Web based module to have admin be able to mass Upload teacher, students 

    3. Mobile App for the students and teachers to mark attendance on the mobile phone  

    If You Are Looking For Similar Services? Please Get In Touch

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