SAP Support Services for MBHE

Read more about how we integrated an attendance management system for a full-fledged professional institute.

Technologies

Consulting
SAP
Technical

Project Types

ERP Support

Industries

Energy

Implementation

About Client

MBHE is a 150-year old company that focuses on plant engineering and constructions. They pursue technical leadership in their market sector through continuous research and development. They offer solutions to support complete mineral beneficiation plant and coal washeries.

Project Background - SAP Support Services

MBE’s requirement was to help with SAP systems and manage some important changes with the standard processes they were following. Read more on how we provided them SAP support services where they wanted some specific changes related to Workflow, Updating forms in SAP for sales orders, Invoices, and Purchase Orders. We also helped them with financial reconciliation which includes clearing all last financial year’s data and settling the books

Scope & Requirement

Below are some of the scope items for the SAP support services we provided

Understand the existing books outside of SAP and compare what exists in the system. Confirm the AS IS and TO BE state of chart of accounts which would be reflected
Set up refresh of data from SAP Production to Dev environment ensuring all config and data is copied over and creating additional client systems like 100 and 110
Clean up Accounts recievables and payables, General ledger, Sub Ledger and register

Implementation

Technology and Architecture

Technology

Integrations

Security:

User authorisation & access were cleaned up
Developer and Admin roles were defined for workflow tables and system management
Custom roles were created and admin users were trained on how to manage the systsem and granting roles and permissions
Setting up organization structure with a hierarchy for approvers, managers and different organization unit and employees

Backup and Recovery

We created a schedule for backup which can be used for restoring the system data as needed in case of any outage

Scalability

This was not in scope

Cost Optimization

Client was using a perpetual license and SAP was running on existing on premise server we informed the client to migrate to cloud but this was not a proposal that got converted

Code Management, Deployment

Features Implemented - SAP support services

SAP ABAP based development for updating SAP script forms, Adobe forms and updating changes like new payment terms, Updating Standard text, Adding some previous invoice number details to show history of previous purchases.
SAP accounts payables and recievables reconciliation for mapping different entries in the system
User and Security Management to help manage the systems more effectively by doing a refresh
Adding new payment terms in the system, Updating the payment terms with discount, Late fees and updating both for vendor and customer
Add a workflow table where the workflow approvers were defined based on amount and a hierarchy level. Updating the document creation process to trigger approval for workflow creation during sales invoice and sales order creation and if any changes made to the document, Ensuring that email output is not sent if the document is not approved.

Challenges

Changing business requirement: Client was not clear on how they wanted the documents to be shown. They had a TO BE version which was very different from the version they had in the system and took a lot of back and forth and updating the PDF to understand the requirement.
Before starting the development we spent a couple of hrs to mock up the PDF documents with the actual data in the system to be sure on what is needed.
Lack of team member and ownership Client did not have any internal team of functionals, Technicals and testers who can review changes and provide a timely feedback
We tried our best to help advise client on the different test scenarios we included as part of Unit testing. However, it was a time-consuming process to get a reply from the client and to test the changes
Outdated code using SAP Scripts and Multiple language Support: Client uses SAP scripts which had been long replaced by Smartforms or Adobe forms. It had to be setup in multiple languages. Also each required email notification to be sent in multiple language
A copy of the data for both the languages was bought and a mockup of the required PDF was created. Also a scenario for different cases was created example when to send notification in German and when in English, What should be the text content to be included in each etc.
Budget and cost issues: Client had a fixed budget for the work and the requirement kept changing and also there was a huge delay in providing the feedback which caused month of waiting for the client to come back.
Some Sales order and invoice types had a different configuration in the system and did not work with the same code which was pushed. We did inform the client that this was not part of the initial requirement gathering but due to the tight budget they wanted to include everything in the same cost. We tried our best to accommodate within the price we had quoted,

Project Completion

Duration

Deliverables

We handed over all changes related to updating the form with complex logic of showing all related invoices together.
We delivered ABAP based program and user exit for with a customizing table which was easy to use workflow logic for determining the approvers
Previous year transactions were reconciled and mapped to the different General ledger heads and sent for the client to do corrections for the missing entries and for the system to reflect the transactions from thier books

Support

For all changes we delivered we agreed to provide a 2 weeks free support within which the client can test and provide us feedback for any issues as per the existing logic or any minor changes needed

Testimonial

We did not get a documented feedback from the client and the project was ended abruptly

Next Phase

We were in discussion with client over multiple projects however it did not get finalized

Migration of SAP systems to cloud from the current on premise system
AMC support contract for 12 months where they needed only a fixed cost but again the scope was not defined for modules like FI, MM, SD and user management
A regular refresh of the current systems from production to Development

A regular refresh of the current systems from production to Development

If You Are Looking For Similar Services? Please Get In Touch

Testimonial

Edward Yarashev

Product Manager | Tonkin + Taylor

Peritos is a team of highly skilled developers, technical experts, and delivery managers. We’ve been very impressed with their commitment. Their developers and delivery managers have conducted themselves with professionalism and diligence at all times, and the quality of the work they have performed has been excellent. Many times, they proposed better solutions, which resulted in better and faster products. Peritos is a reliable AWS Partner. You can trust and be satisfied.

(For services and support)

Richard Canny

Ultimation industries | President

“We are very happy with the results of this major IT project with Peritos Solutions. Their staff gained a good knowledge of our business and processes. They were able to work with many of our diverse team members and launch Business Central ERP on time and on budget according to our requirements. We will be using them again for future projects and additional development actions. Thank you!”

(For services and support)

Grant Peterson

Software Development Manager | Insight Software

The project was completed on time and as per the agreed budget. The communication was excellent, as was the dedication to quickly turning around the required report development. The overall experience was good, and I would definitely work with the Peritos Team again.

(For services and support)

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SAP Support Services for MBHE