General Terms and Conditons · IT Consulting & Development | Custom Software, SAP, Microsoft

General Terms and Conditons

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1.1 Project execution guidelines

  • Project can be executed in offshore/onsite model with a SPOC for the client
  • All payments and milestones would be created before the project starts
  • All payments and milestones would be delivered on Time to proceed with the next phase
  • All master/ transactional data for the reports already exists in the system and there are no efforts required for creating any data
  • The estimates are based on recommended schedule / timeline. In the event of change in scope or if there is an additional requirement a different schedule / timeline and estimates will be advised to confirm the impact in terms of effort / cost.
  • If the scope changes from the current requirement more than 10% a re-estimation would be done
  • All content created and used for and during the marketing activities will be the propriety of Peritos Solutions and any revenue generated out of using it independently would belong to Peritos Solutions.
  • Peritos Solutions assumes it has permission from the rightful owner to use any code, scripts, data, and reports are provided by Peritos Solutions for inclusion in its materials, and will hold harmless, protect, and defend Peritos Solutions from any claim or suit arising from the use of such work. Client confidential information will be protected and not shared, and we are open to signing a Non-Disclosure agreement (if required)
  • Peritos Solutions retains the right to display graphics and other web content elements as examples of their work in their portfolio and as content features in other projects.
  • Peritos does not guarantee or have any specific claims of being the cheapest service provider. It is the clients duty to ensure that a due diligence is carried out when making a final decision and to discuss the project with other consultants and companies to know the best price and only decide if they are happy with the price and the terms and conditions put forth by us.
  • We stand by our rates as we offer a higher value service.  We are not the cheapest in the marketplace and we do not intend to be as well. However we carefully itemize each priced item and create the proposal. If the proposed price and estimates is not within the budget please feel free to remove the specific items to reduce the scope which would reduce the price. If client is  still not happy with the pricing in general then we recommend to not go ahead and let us know upfront before the start of the project to avoid conflict, cancellation and to avoid disputes at a later stage.
  • If project is more than 100 hrs – Minimum  15% of effort would be added for project Management
  • In general 15% would be unit testing effort and 15% effort would be for documentation

1.2.  Communication

  • All communication would be done on skype/Hangout/ Calls/ as agreed either bi-weekly or on an issue by issue basis. We cannot commit for more hours than agreed unless it is an emergency
  • Client would be updated of the progress always highlighting any roadblocks and about work completion every other day. (2-3 days and we can communicate via Skype/ hangout / Email / phone as needed)

1.3.   Professional Conduct

  • During and after the term of this Agreement, Client agrees to maintain a professional manner and to avoid and refrain from any conduct which would tend to disparage Peritos Solutions, its affiliates, shareholders, directors, officers, or employees, which might jeopardize or be prejudicial to any business, professional, or personal relationship. This includes
    • Creating reasonable timelines
    • Ensuring the payments are completed on time
    • Not be rude
    • Demonstrate and promote fair and reasonable standards of communication
    • Peritos Solutions will ensure to follow below code of conduct:
      • Act competently, in a timely way, and in accordance with any arrangements made to protect and promote clients interests and act for them free from compromising influences or loyalties
      • To be part of the discussion with the client to understand the objectives and how they should best be achieved
      • Providing and disclosing all information to the client about the work to be done, who will do it and the way the services will be provided to ensure there is transparency maintained
      • To charge a professional fee that is fair and reasonable and to keep the client informed when they will be billed
      • To be polite, courteous, attentive.
      • To treat the client fairly, respectfully and without discrimination
      • Establish, maintain and develop business relationships based on confidence, trust, and respect;