SAP Support Services-CPI integration for SYD Consulting

Learn about the benefits and difficulties of combining SAP Support Services with CPI integration for our client offered by Peritos.

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      Executive Summary

      About Client

      SydConsulting (Services You Demand) is an SAP professional consultancy initiated in April 2013 by Grant McPherson. Grant had been working in international SAP consultancy businesses in NZ and Europe when he and his wife Katy chose to return to New Zealand. Grant was frustrated with the local SAP consultancy practices because they had a profit-first focus. SYD was explicitly formed with the core values of Customer-first, Employee second & Profit third.

       

      https://www.syd.co.nz/
      Location: Auckland,NZ

      Project Background

      SYD Consulting created a digital network on the SAP Business Technology Platform and integrated it using SAP Integration Suite to track and trace its products at every phase of the supply chain. SAP CPI Support enabled:

      • Optimal implementation of source-to-pay and design-to-operate processes, leveraging the cloud integration capabilities of the SAP Integration Suite
      • Higher security as a result of simplified integration among connected participants due to the cloud integration capabilities of the SAP Integration Suite
      • Increased trust in the SYD Consulting brand
      • Enhanced business agility and lower transaction costs

      Scope & Requirement

      Implementation

      Technology and Architecture

      Technology 

      The web app was deployed with the below technological component
      •Application SAP BOBJ
      • File migration LCM
      • Database: SQL Server
      • Cloud: NA
      • On premise servers 

      Integrations
      •  Single Sign-on using Active directory

      • No other integration requirement 

      Security:

      • In built Data Encryption
      • Roles and Authorisation based access for each user group and Admin for specific users. 

      Backup and Recovery

      Existing File system backup functionality was being reused.

      Scalability

      Not Required 

       

      Cost Optimization 

      As per license agreement with SAP. No additional costing needed 

      Code Management, Deployment

      NA

      Challenges

      Worked on a complex integration scenario with multiple integration tools like Mulesoft

      Project Completion

      Duration

      Nov 2022 to Ongoing  

      Deliverables

      • Support existing Production CPI flows  

      Support

      • For all Licenses we implement we provide monthly billing with 20 days credit Terms. 
      • We provide Value added services by sending reports to the client on the license usage and last activity date for each user to help them manage their license cost and to get visibility 

      Testimonial

      Awaited

      Next Phase

      We are also  in discussion with other projects for the client

      1. Ongoing CPI work identified 
      2. Mulesoft 3.9 migration to Mulesoft 4   

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